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Head of Multi-Cloud Managed Services

Germany
Full-time
Permanent employee

About the Role


As Head of Multi-Cloud Managed Services at CloudAstro, you are responsible for leading a team of cloud experts, managing the end-to-end delivery of Multi-Cloud Managed Services, and driving operational excellence. This role includes overseeing the design, implementation, and support of multi-cloud-based solutions across multiple cloud platforms to ensure high availability, scalability, and security for our customers. The Head of Multi-Cloud Managed Services works closely with technical, operational, and business teams to align services with customer-specific multi-cloud strategies and organizational objectives.

Key Responsibilities:

  • Strategic Leadership: Define and execute the vision for multi-cloud services, staying ahead of trends and ensuring customer-focused offerings.

  • Service Delivery: Ensure reliable delivery across public, private, and hybrid clouds, meeting SLAs and driving continual service improvement.

  • Team Leadership: Lead, mentor, and grow a team of cloud engineers, fostering expertise, collaboration, and innovation.

  • Process & Automation: Optimize operations, drive automation, and enhance efficiency across multi-cloud workflows.

  • Client Engagement: Act as the main point of contact for key customers, aligning services with their multi-cloud strategies.

  • Compliance & Security: Maintain regulatory compliance and secure multi-cloud environments in collaboration with security teams.

  • Financial Management: Manage budgets, control costs, and identify opportunities for growth and optimization.

  • Performance Monitoring: Track KPIs, report progress, and continuously improve service quality and team performance.



Your Responsibilities


  • Develop and execute the strategic vision for Multi-Cloud Managed Services in alignment with business and technology objectives

  •  Assume overall responsibility for the end-to-end delivery of Multi-Cloud Managed Services across multiple cloud platforms, ensuring SLA compliance, service quality, and continuous improvement

  • Lead, coach, and develop cloud engineering and support teams with a strong focus on multi-cloud capabilities, technical excellence, and operational accountability

  • Establish and continuously optimize operational processes (incident, problem, change, and capacity management) within multi-cloud environments, with a strong emphasis on automation and scalability

  • Serve as the primary point of contact for escalations and act as a strategic sparring partner for key customers in customized multi-cloud scenarios

  • Take responsibility for security, compliance, budget management, and KPI-based reporting to ensure sustainable, high-quality Multi-Cloud Managed Services

Your profile


  • Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).

  • Extensive experience with cloud technologies, including leadership roles in Managed Services.

  • Cloud expertise: Microsoft Azure, Open Telekom Cloud (OTC), OpenStack technology, AWS, or Google Cloud, as well as operating cloud environments at scale (large-scale operations).

  • Proven experience in managing large-scale cloud operations, service delivery, and support.

  • Strong leadership and people management skills, with experience in building and developing high-performing teams.

  • Excellent problem-solving and decision-making abilities, with the capability to manage complex projects and escalations.

  • Knowledge of compliance standards such as GDPR, ISO 27001, and SOC 2.

  • Strong financial acumen with experience in budget planning and cost management for cloud services.

  • Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Architect Expert) are a strong advantage.

  • Language skills: German (C1, negotiation-level proficiency); English (B2–C1, fluent to negotiation-level proficiency).

Why us?


  • Remote-first work model with clear structures and high personal responsibility
  • Projects in regulated industries such as Health, Banking, and Security
  • Headquartered in Germany with a European delivery model
  • Collaborative European teams with experienced senior profiles from Enterprise and Public Sector environments
  • Flat hierarchies and direct communication – short decision paths, clear decisions
  • Founder-led company, working closely and directly with the founders
  • Impactful role: You shape processes that directly enable growth
  • Professional development: Budget for training & certifications
  • Fair & transparent: competitive salary, 30+ vacation days, BVG/Germany ticket subsidy or company car model
  • Team events at least twice a year across Europe
  • Corporate benefits
  • Urban Sports memberships (cost covered by CloudAstro)

About us

Welcome to the world of CloudAstro, where cloud technology is not just a service, but a passion.
We're more than just your typical team of cloud experts; we're your partners in navigating the universe of cloud computing.

CloudAstro is composed of a dedicated team of cloud architects, DevOps, software designers, and project managers. Our collective expertise forms a formidable force, ready to guide you towards your next cloud victories. Our mission? To empower you with the tools and knowledge to conquer your biggest cloud challenges.

With operations anchored in the heart of Bavaria, Germany, our reach extends across continents. Our footprint is growing steadily, with a presence now established in the vibrant cities of Prishtina and Miami. As a testament to our reliability and unparalleled service, we have a continually expanding clientele. Our reputation as a dependable cloud service provider is gaining recognition far and wide.

Our approach is hands-on and agile, enabling us to solve complex problems swiftly and efficiently. From startups looking to scale up their operations to established businesses seeking to optimize their processes, CloudAstro is the trusted partner you need.

Our approach is hands-on and agile, enabling us to solve complex problems swiftly and efficiently. From startups looking to scale up their operations to established businesses seeking to optimize their processes, CloudAstro is the trusted partner you need.

Join us on this journey through the cosmos of cloud technology. With CloudAstro, the sky's not the limit - it's just the beginning.

Welcome aboard!